Shipping & Returns
Last Updated: June 2026
Matter Level is an independent creative studio producing original artwork, limited editions, publications, handmade objects, and select digital products. Due to the nature of our work, many items are produced in small quantities, made by hand, or are one-of-a-kind.
Shipping
Orders for in-stock products are typically processed and shipped within 7 business days unless otherwise noted on the product page.
Products offered for preorder, made-to-order, or advance release will ship according to the estimated timeline stated on the product page at the time of purchase.
Estimated ship dates are provided in good faith but may be subject to change due to production schedules, material availability, fulfillment constraints, or circumstances outside of our control. Should a significant delay occur, Matter Level will make reasonable efforts to communicate updated timing to customers using the contact information provided at checkout.
By purchasing a preorder or made-to-order item, you acknowledge and accept the estimated production and fulfillment timeline associated with that product.
Returns & Exchanges
Original Artwork, Limited Editions, Publications & Handmade Objects
Due to the limited-edition, handmade, collectible, and often one-of-a-kind nature of these products, all sales are final.
Returns, exchanges, and cancellations are not accepted for:
- Original artwork
- Limited editions
- Handmade objects
- Publications and books
- Custom or commissioned work
- Sale items
- Digital products
Apparel & Select Merchandise
Unworn apparel and select merchandise may be eligible for exchange or return within fourteen (14) days of delivery.
Items must be:
- Unused and unwashed
- In original condition
- Free of odors, stains, pet hair, or signs of wear
- Returned with original tags and packaging when applicable
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Matter Level reserves the right to deny returns that do not meet these requirements.
Handmade Characteristics
Variations in color, texture, finish, printing, binding, craftsmanship, and other characteristics are inherent to handmade and small-batch production and are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within seven (7) days of delivery with photographs of the item and packaging. We will work with you to replace the item, repair the item, issue store credit, or provide a refund where appropriate.
Lost Packages
If a package appears lost in transit, please contact us and we will assist in filing a claim with the carrier when possible.
Matter Level is not responsible for packages that are marked as delivered by the carrier but subsequently lost, stolen, or misplaced.
Digital Products
All digital product sales are final.
Due to the immediate nature of digital delivery, refunds, returns, and exchanges are not available once a digital product has been purchased or downloaded.
Contact
Questions regarding shipping, returns, or damaged orders may be directed to:
