Privacy Policy

Last Updated: June 2026

Matter Level LLC ("Matter Level," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, subscribe to communications, or otherwise interact with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including when you:

  • Contact us through a form or email
  • Subscribe to our newsletter
  • Place an order through our shop
  • Participate in events, workshops, or promotions

This information may include:

  • Name
  • Email address
  • Shipping and billing information
  • Company or organization name
  • Any information you choose to include in communications with us

Automatically Collected Information

Like most websites, we may automatically collect certain information about how visitors interact with the site, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • General website usage data

This information helps us understand how the website is used and improve its performance.

How We Use Information

We may use collected information to:

  • Fulfill and ship orders
  • Respond to inquiries
  • Communicate about products, services, and updates
  • Send newsletters, product announcements, and marketing communications to individuals who have subscribed or otherwise opted in to receive them
  • Improve website performance and user experience
  • Detect fraud, abuse, or technical issues
  • Comply with legal obligations

Cookies & Analytics

This website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance user experience.

We may use third-party analytics providers to help us understand how visitors use the site.

You may choose to disable cookies through your browser settings, though certain features of the website may not function properly as a result.

Third-Party Services

We may rely on trusted third-party providers to operate portions of our business, including Shopify for ecommerce and payment processing, Klaviyo for email communications, analytics providers, shipping carriers, and other service providers necessary to operate our website and fulfill orders.

These providers may have access to information necessary to perform services on our behalf but are not authorized to use it for unrelated purposes.

Payment information is processed directly by Shopify and its payment processing partners. Matter Level does not store complete payment card information on its own servers.

Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only for as long as reasonably necessary to operate our business, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at shop@matterlevel.com. We may need to verify your identity before responding to certain requests.

Children's Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

Contact

Questions regarding this Privacy Policy may be directed to:

Matter Level LLC
Minneapolis, Minnesota, USA
shop@matterlevel.com

U.S. State Privacy Rights

As described in this Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners, for purposes such as measuring advertising performance, understanding website usage, and providing marketing that may be more relevant to your interests.

Sharing personal information for targeted advertising based on your interaction across different websites may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws.

Depending on where you live, you may have the right to opt out of these activities. If applicable, you may exercise these rights through the privacy controls available on our website or by contacting us directly.

If your browser transmits a Global Privacy Control (GPC) signal, we will treat that signal as a request to opt out of activities that may be considered the sale, sharing, or targeted advertising use of personal information where required by applicable law.

International Visitors

Matter Level is based in the United States. If you access our website or provide personal information from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States and other countries where our service providers operate.

Visitors located in certain jurisdictions, including the European Economic Area (EEA), United Kingdom, and Switzerland, may have additional rights regarding their personal information under applicable privacy laws. Requests regarding personal information may be directed to shop@matterlevel.com.